Exchanges & Returns Policy
At Simcoe Customizing, every item is made just for you. Because our products are custom-designed, printed, or embroidered to your specifications, all sales are final and non-returnable.
Please note:
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We do not accept returns or exchanges on personalized items unless there is a manufacturing error or a defect in the product.
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It is the customer’s responsibility to double-check all spelling, sizes, colors, and design approvals before final production.
What if there's an issue?
We stand behind our work! If your item arrives with a clear error that was our mistake, please contact us within 7 days of receiving your order. We'll work with you to make it right.
To report an issue:
Please email us at returns@simcoecustomizing.com with your order number, a description of the issue, and a clear photo of the product.